Faster than a person
Hours saved
Automated processes
A revolution is breaking out in the insurance industry. Find in Rocketbot solutions designed and adapted for your sector.
Our clients
Healthcare
Notification Platform
Cost reduction of hiring a platform that sends notifications to patients after they have attended their appointment.
Automate the process of detecting patients who managed to attend the appointment and send them the notification with the request to make a Google Reviews.
- The change in the mechanism of contact with the patients was transparent, so they did not have any changes during the process.
- The cost reduction was immediate, representing less than 5% of the original total cost.
Smart notifications
Reduce the number of incoming calls generated by patients who report that they have arrived for their appointment and are ready to be seen.
A new automatic text message notification process has been implemented for patients with appointments of the day, so that they respond to that text message notifying that they are ready to be seen.
- 8 out of 10 patients are responding satisfactorily to the communication received, which allows the staff to know which patient has arrived via text message.
- The robots are in charge of automatically notifying the staff when a patient has responded to the notification and directly indicates what message they have sent.
- This system creates a better perception of customer service because the attention is more immediate.
Insurance verification
Reduction in the time that the insurance verification team spends for each patient to complete the required information form prior to their appointment.
Implementation of a complete insurance verification flow system based on the advance search of patients and the data required to be located within the websites of each insurer, to later extract the information needed according to the verification form.
Finally, the document is made available to the verification staff so that the final part of the verification required according to each case can continue.
- The reduction in time for each patient in verifying their insurance information has been up to 50%.
- The information placed in the forms is more accurate, which reduces errors in the quality of the data and is later updated in each patient's record.
Weekly statements
A healthcare company, with clinics nationwide, requires four people working full-time to generate weekly statements for the doctors network. The process includes: extracting the information from the company’s system, standardizing it and making the individual reports.
With the adoption of Rocketbot, a robot was introduced to receive e-mail that arrives in XML and PDF formats. In case of exceptions, it notifies the supervision. The robot validates the XML and keeps a copy of the confirmation. Finally, it prepares a report and updates the process logs.
- The robot makes a report and updates the process logs.
- A robot receives the mail with the XML and PDF, downloads them, validates them, and in case of exceptions notifies the supervision. It validates the XML in the designated pack and keeps a copy of the confirmation.
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