Desde hace algunos años la ingeniería y la tecnología se han combinado para traer al mercado y a nuestras vidas la robótica. Integrando distintas áreas; la ciencia, la tecnología y la robótica solo buscan poder hacer nuestras vidas más simples.
En el ámbito de los negocios y la informática también está presente la robótica, a través de un sistema llamado Robotic Process Automation, mejor conocido por las siglas RPA.
Robotic Process Automation or RPA
The acronym RPA is used to summarize the name in English “Robotic Process Automation”, in Spanish it could be translated as “Robotic Process Automation”; this clarifies the doubt about the meaning of RPA.
However, the meaning of the acronyms does not fully explain what the term refers to and all that it implies. If you wonder what is RPA and what is it for? We explain it below.
RPA is a set of technologies that are mainly oriented towards using software to facilitate and speed up processes, reducing the intervention of human beings in terms of the execution of repetitive tasks that do not usually vary too much.
We are talking about software robots that are dedicated to facilitating certain types of tasks, so that it is no longer necessary for a person to perform them. In this case we are talking about tasks such as interactions or responses on web pages, etc.
From processing data to filling out forms, the software robots that make up RPA technology are useful in many ways, especially for businesses and companies that work with customer service.
What is RPA for?
There are many ways to take advantage of RPA, however the most important thing is to consider what the main needs of your company are, evaluate which are the spaces in which, according to its characteristics, it is more prudent and useful. implement this technology.
RPA bots can perform any function that a human being does, they are like a kind of digital workforce, since they are perfectly capable of interacting with any application or digital system.
These bots can open and close files, copy texts, fill in forms, do calculations, move files, analyze emails, log in to predetermined sites, extract data, etc.
These robots can easily be customized; they can be configured in such a way that they serve specifically to solve or solve the specific needs of a company or company.
In addition to being customized, bots can also be cloned and shared, so they can do the same job in different branches, or double the efficiency and speed of tasks.
Setting up and using a bot is not something too complicated, it is actually a process that requires some care, but it is quite simple to do. If you are able to record a video with your cell phone, you are able to set up an RPA bot. And if not, you can learn for free at Rocketbot Academy.
As a result of this, it is important to highlight that it is not necessary to restructure the operation of the company to integrate a bot, on the contrary, it can be perfectly adapted to any company.
Advantages of using RPA
Being able to use the RPA technology in your company or company represents many advantages and benefits; automating processes always results in an increase in efficiency and makes tasks much easier.
Some of the most outstanding advantages of using RPA robots are:
- Great productivity: The use of this technology greatly increases productivity, since robots can perform tasks much faster than human employees, while they can be dedicated to other areas.
- Accuracy: By using bots, you guarantee 100% accuracy, so it is not necessary to make second or third revisions; thus increasing effectiveness in all areas.
- Cost savings: Customizing and configuring a bot is a simple and fairly quick process, which with the efficiency with which they work. The investment is recovered much faster, in addition to providing accuracy and security.
- Integrate different platforms: RPA bots adapt to any system or application, so there is no need to update or replace them for the bots to work. They can handle different systems without problems.
- Customer experiences: The use of this technology improves the customer experience, in addition to facilitating all the preliminary work of contact, this reduces the work and functions of employees.
- Artificial Intelligence: Combining it with RPS brings great results, since up to 80% of the company's unstructured data can be recovered.
- Scalability: Using RPA technology allows business processes to be much more flexible and can adapt to environments that are constantly changing.
Differences between RPA and BPA
BPA technology or “Business Process Automation”, which translates as Business Process Automation, is a system very similar to RPA. It is in charge of carrying out business processes automatically.
This type of technology is based on taking certain processes in a company, and performing them automatically, such as extracting data from an email to create a new user account.
It is important to know that the BPA works with processes, that is, it does not perform isolated tasks, since when the first step of the process is completed, this system automatically performs the next one.
This aspect is the main difference between BPA and RPA; one works with processes, while the other can perform isolated and specific tasks. Both technologies are equally useful, but each is ideal for different areas.
BPA technology is responsible for taking complete business processes, and performs them automatically, while in the case of RPA technology, individual and isolated tasks are taken and carried out automatically by bots.
By using any of these technologies, processes are automated that reduce the margin of error that human employees can make. In addition, efficiency is increased and response time is reduced, thus saving money and improving customer service.
Technology is based on improving and facilitating the tasks carried out daily by people, in this case to improve the performance of the processes carried out in companies and companies.
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